How do I place an order?
We are happy to take your project order over the phone, by email, or via our website. To start a project, we require a Purchase Order or Signed Quote.
How long will my project be completed?
We will inform you the estimated length for your project to complete before starting the project. Should any delay be expected, we will inform you immediately.
Can you use my FedEx or UPS account number for my shipment?
We ship via FedEx. Please provide your FedEx account number to us prior to the completion of your project therefore your account will be utilized. If you use UPS or other carriers, we will ship via FedEx and charge the shipping fee on your account.
Can you sign a confidentiality or material transfer agreement?
We will provide standard Master Service Agreement that include confidentiality clauses. If other documents are required by your organization, please forward them to our team for review before sending us a purchase order.
What are the payment methods?
We accept various payment methods such as major credit cards, corporate checks, and wire transfer.
Can I specify how I want my purified protein to be aliquoted (concentration, volume, and buffer)?
Yes, we can aliquot the purified proteins according to your specified concentration, volume, and formulation buffer if possible. Please submit this information in advance. Otherwise, we will package the purified protein based on best practices.
My protein/antibody expresses at a low level. Can you optimize the sequence to seek greater yield?
While there is no guarantee that the yield will be greater, our team do possess expertise and will perform optimization to your sequence for greater yield. We will inform you before the project starts whether the sequence is able to be optimized and whether additional cost would be incurred.
Can you purify native proteins?
Yes, we will be able to purify native proteins should the expression level be high enough to go through the purification process. Please inquire to discuss your needs.